Connect your data. Phedone enriches them and helps you determine the Next-Best-Action.
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For CX Teams
Better understand your customer comments for a more qualified response and better anticipation.
For Supports Teams
Automate tagging and routing to help your support teams perform and improve your satisfaction rate.
For Product Teams
Take each feedbacks into account and prioritize according to the synergies between your customer requests.
Easily integrate Phedone's analyses into your system thanks to our APIs and native integrations.
Work at 3 inter-related levels
Use the Phedone edge technology to get the best-of-market understanding of your customers
Phedone analyzes every single feedback and each contributor, and dynamically tags them. It understands each one of them individually. Reduce your resolution time to improve customer satisfaction!
At Phedone we not only apply our analyses at different scales, but we also look at the synergies and similarities between every feedbacks and every customers. It gives you a unique perspective. In quasi-real-time, at first glance, you can now visualize similarities between people, departments, market segment, product line.
Treasures are hidden in your feedbacks. Exploring at a macro level leads to global trends identification and low-level signals detection. Generate unfair advantages, stay ahead of your competitor!
Discover the advanced AI thatautomates the processing of your customer returns
No need to develop or plan a change management period. It's plug-and-play within your existing system.
Natural Language Processing
Modern artificial intelligence : What is unsupervised learning?
Machine learning has become the basis of the majority of intelligent systems and a pillar of modern Artificial Intelligence. It allows a mathematical model to learn to do one or several tasks. This learning process can be done in many different ways, but they all have in common the need for data!
Patient and medical voice
Using artificial intelligence to understand the voice of the patient and health professionals.
The utility of the open question
To create a product that people will love, you must put the customers themselves at the center of all decision-making. Ask for their opinion: measure the customers' satisfaction is essential.