Diabolocom acquires Phedone, a stepping stone for your customer relationship with generative AIs

Discover here


A simple vision to answer complexe tasks

AI-augmented feedbacks analytics

We have dedicated our expertise to customer experience problem-solving. Our analysis is not only AI-powered but also deeply rooted on statistics and expert rules to best fit your needs.

Artificial Intelligence and semantic analysis : NLP, NLU

Statistic analyses

Expert rules

Work at 3 inter-related levels

Use the Phedone edge technology to get the best-of-market understanding of your customers

Micro analysis

Phedone analyzes every single feedback and each contributor, tag, and route. It understands each one of them individually. Leapfrog the analysis bottleneck and reduce your resolution time to improve customer satisfaction!

Synergic analysis

At Phedone we not only apply our analyses at different scales, but we also look at the synergies and similarities between every feedbacks and every customer. It allows you to explore your corpus from a unique perspective. We are the first software provider to empower your customer feedback. In quasi-real-time, at first glance, you can now visualize similarities between people, departments, market segment, product line.

Macro analysis

Treasures are hidden in your feedbacks. Exploring at a macro level leads to global trends identification and low-level signals detection. Generate unfair advantages, stay ahead of your competitor!

Third-party integrations

No need to develop or plan a change management period. It's plug-and-play within your existing system.