AI-augmented feedbacks analytics
We have dedicated our expertise to customer experience problem-solving. Our analysis is not only AI-powered but also deeply rooted on statistics and expert rules to best fit your needs.
Artificial Intelligence and semantic analysis : NLP, NLU
Work at 3 inter-related levels
Use the Phedone edge technology to get the best-of-market understanding of your customers
Phedone analyzes every single feedback and each contributor, tag, and route. It understands each one of them individually. Leapfrog the analysis bottleneck and reduce your resolution time to improve customer satisfaction!
At Phedone we not only apply our analyses at different scales, but we also look at the synergies and similarities between every feedbacks and every customer. It allows you to explore your corpus from a unique perspective. We are the first software provider to empower your customer feedback. In quasi-real-time, at first glance, you can now visualize similarities between people, departments, market segment, product line.
Treasures are hidden in your feedbacks. Exploring at a macro level leads to global trends identification and low-level signals detection. Generate unfair advantages, stay ahead of your competitor!
No need to develop or plan a change management period. It's plug-and-play within your existing system.