For Support Teams

Improve your quality of service using automatic Tagging to route each tickets to the best agents.

Automatically tag and route tickets without training

We smoothly integrate into your ticketing system to help you qualify, tag and prioritize your tickets.

Reduce your response time

Improve your quality of service

Benefit from Phedone's analyses whatever your ticketing system is

Get smart reporting in real time

You will get insights from tagging but also on tickets as a whole.

Quantitatives KPI on tags

Qualitative interpretation of trends across all tickets

Get relevant templates and docs to respond

The tickets are analyzed to suggest response's template and relevant documentation and attachments.

Understand the ticket's content

Find and suggest best template answer and/or document

Get notified when we’re launching.

Get notified as soon as we release new features and new analysis options.