Automatically tag and route tickets without training
We smoothly integrate into your ticketing system to help you qualify, tag and prioritize your tickets.
Reduce your response time
Improve your quality of service
Benefit from Phedone's analyses whatever your ticketing system is
Get smart reporting in real time
You will get insights from tagging but also on tickets as a whole.
Quantitatives KPI on tags
Qualitative interpretation of trends across all tickets
Get relevant templates and docs to respond
The tickets are analyzed to suggest response's template and relevant documentation and attachments.
Understand the ticket's content
Find and suggest best template answer and/or document